Virtual Consultation Guide

These guidelines will help ensure a smooth consultation and allow your dermatologist to assess your skin condition as accurately as possible.

After Booking Your Appointment

Once your appointment has been confirmed, you will receive:

• Your scheduled consultation time

• A unique download link for the NowServing app (sent via your registered mobile number and/or email)

​

Before Your Consultation

To help us evaluate your skin condition, please send your photos before your appointment through either:

• the Messages section of the NowServing app, or

• quesadaderm@gmail.com

​

For the best image quality:

• Use natural lighting whenever possible.

• Keep the camera in focus.

• Avoid filters or edited photos.

Please include:

• One overview photo showing the entire affected area (for example, the whole arm, leg, or back) to show the distribution of the rash or lesions.

• One or more close-up photos showing the skin lesion(s) clearly, including texture, color, and scale.

• If your concern involves the face, please send multiple views (refer to the photo guide below).

ALL PHOTOS & MEDICAL INFORMATION ARE KEPT STRICTLY CONFIDENTIAL IN ACCORDANCE WITH APPLICABLE DATA PRIVACY LAWS.

​​​

During Your Consultation

Your consultation will be conducted through the NowServing app.

At your scheduled appointment time, your dermatologist will call you through the app.

To help ensure a smooth consultation:

📱  Enable notifications for the NowServing app.

⏰  Be ready a few minutes before your appointment.

🎥  Test your camera, microphone, and speaker beforehand.

🌐  Use a stable internet connection.

Note: Some skin conditions cannot be fully evaluated through photographs or video alone. If necessary, your dermatologist may recommend an in-person consultation or additional tests.

​​

​